When checkout breaks, start with the evidence
Most checkout incidents start with a customer email or a dip in the revenue report, and then someone has to work out what broke. Tracefox tests your checkout on a schedule, so a break shows up on the next scheduled run with the failing step, the error and a screenshot attached.
Tracefox tests ecommerce checkouts and watches tracking scripts. It is not an infrastructure monitoring tool and doesn't ingest logs, metrics or traces.
From failed run to fix
What Tracefox gives you at each stage of a checkout incident.
Detection on the next scheduled run
Tests run weekly, daily or hourly, depending on plan, on the desktop, mobile or tablet viewport you choose for each test. A break is found on the next run that covers the broken step.
- A failed scheduled run is re-run once to confirm before you're alerted
- Hourly runs are on the Business plan
- Tests stop before payment, so they don't verify payment processing
Alerts with the failing step attached
The alert names the step that failed, includes the error message and a screenshot, and links to the run and its video.
- At most one failure alert per test per hour
- A recovery email when the test passes again
- Email on every plan, Slack on Pro and Business
Run history to narrow the window
Each test keeps its pass and fail history, so you can see the last passing run and the first failing one, and check what was deployed in between.
- A screenshot after each step, on every run
- History kept for 7 to 90 days, depending on plan
Reports after the fact
Client reports on paid plans show what was tested, which checks failed and when a later check passed. Times are when checks ran, not exact customer impact. Your agency branding on Pro and Business.
- Useful for client updates and retainer reviews
Where alerts go
On every plan, with additional recipients per workspace.
Slack
On Pro and Business, with a link to the failed run.
Webhooks
On Business. Signed payloads you can forward to your own tools, such as an on-call system.
Find out from a test, not from a customer
Start with one free checkout test, no credit card. Paid plans add scheduled runs and include a 7-day trial.
Start free